Frequently Asked Questions — sensiura

Explore quick answers to common questions about orders, shipping, sizing, returns, and more. Don’t see your question? Contact us — we’re happy to help.

🛍️ Orders

Q: How do I place an order?
A: Browse our collections, add your favorite pieces to the cart, and proceed to checkout. You’ll receive an order confirmation email right after you complete your purchase.

Q: Can I change or cancel my order?
A: We process orders swiftly to get your items to you faster. If you need to make changes or cancel, email us at support@sensiura.com within 12 hours of placing your order.

🚚 Shipping

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method at checkout.

Q: Do you ship internationally?
A: Yes, we ship to select countries. International shipping rates and estimated delivery times will be displayed at checkout.

Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking link by email. You can also log into your sensiura account to track your order status anytime.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 15 days of delivery for most items. Products must be unworn, unwashed, and with original tags. Due to hygiene reasons, some lingerie items are final sale.

Q: How do I start a return?
A: Email us at support@sensiura.com with your order number and reason for return. We'll guide you through the steps.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return. Refunds will be issued to your original payment method.

📏 Size & Fit

Q: How do I know what size to order?
A: Visit our Size Guide available on every product page for detailed measurement instructions. Still unsure? Email us — our team is happy to help you find the perfect fit.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
A: Yes. All transactions are encrypted and securely processed through Shopify and trusted third-party payment providers.

👙 Products & Care

Q: Where are sensiura products made?
A: We partner with quality-driven manufacturers known for craftsmanship and comfort. Product origins vary and are curated for style and durability.

Q: How do I care for my lingerie?
A: Care instructions are listed on each product page. For most delicate items, we recommend hand washing or using a gentle cycle with a lingerie bag.

📩 Still need help?

We’re here for you.
📧 Email us: support@sensiura.com
🕘 Monday–Friday, 9 AM–6 PM (EST)

---